You can contact Customer Care to get further information about lost items.
The operators check out the claim you have submitted and contact you within 48 hours if the lost item is found.
The found items are hold for one month and they can be collected from APAM head office in Via Dei Toscani 3/c Mantova.
If no one claims the item during the retention period, it is sent to the Lost&Found Office of the Municipality of Mantova which publishes the official notice of recovery (art. 928 Civil Code).
After that, the item will be under the responsibility of SOVEMO - Judicial Sales Institute of Mantova which is authorized to send the item for sale or for disposal.