APAM | Public transport company

Do you have a complaint about APAM? Did you have an unsatisfactory service? Fill in the form below with the required data. Our operators will respond you as soon as possible.

name*

surname*

email*

cell phone

I have a pass subscription.

pass id

select bus line*

select departure*

select hour*

text of complaint (max 800 characters)

I agree to process my personal details for market research purposes*

Privacy disclaimer

* mandatory fields

In order to make a complaint about inconveniences or delays, you can also contact us by:

calling the number 0376 230 339 every day from 07.30 to 19.00
sending an e-mail to customer.care@apam.it
sending a mail to APAM Esercizio Spa - Via dei Toscani, 3/c - 46100 Mantova
sending a fax to the number 0376 230 330

The company will contact you as soon as possible with a written statement by sending a mail or an e-mail to the name submitted on the complaint form.

After 90 days from submission to APAM it is possible to send a report to the Transport Regulatory Authority in accordance with regulation (EU) no. 181/2011 regarding the rights of bus passengers, as follows:

registered mail: Autorità di Regolazione dei Trasporti – Via Nizza, 230 – 10126 Turin;
email: pec@pec.autorita-trasporti.it or reclami-bus@autorita-trasporti.it;
website: www.autorita-trasporti.it.

COMPLAINT FORM

COMPANY

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